Message from CEO James Gergen

Thank you for your membership and your loyalty. We are on a mission to serve you, and thus we were very gratified to be recently awarded “Best in State” recognition from Forbes. We have earned numerous awards for our financial strength, but this award was particularly meaningful as it reflected how you feel about us. Forbes hired an independent survey firm which collected survey responses from bank customers and credit union members nationwide. Across the U.S. only 125 banks and 145 credit unions earned the “Best in State” recognition, so your responses put us in the top 2.4% of U.S. financial institutions! Thanks for the love!

We appreciate your patience and understanding when we recently closed some locations during Hurricane Florence. The path of the storm was unpredictable as it bore down on the coastline of the Carolinas and we temporarily closed our branch locations deemed at risk. All of our systems remained on-line, all back-office functions operated as usual including the prompt posting of all payrolls, all debit and credit cards continued working, all CPM ATMs continued working, and our contact center operated without interruption. I am very proud of the CPM staff and thank them for maintaining these services. Many of our staff faced concerns for their families and homes and most were dealing with closed schools and day care centers. Even those under mandatory evacuation orders continued to cover their CPM duties while operating from remote locations. Talk about people on a mission to serve you!

All One Team. All About the Member. Deliver Service and Value Every Day.

 

See a brief message about CPM Federal Credit Union below. We hope you enjoy the video.
(Click here for a direct link to the video.)