We’re excited to introduce Penny, your always-helpful friendly virtual agent. She’s here to make your CPM banking experience faster, easier, and more convenient than ever before.
Whether it’s the middle of the day or the middle of the night, Penny is available 24/7, 365 days a year to help answer your questions about all things CPM and guide you through a wide range of services.
With Penny, you can skip the wait and get what you need in seconds — whether you are home, at work or on the go!
What can penny do?
Penny is your virtual assistant, ready to answer questions, guide you through CPM services, and help with everyday banking—anytime, anywhere. She can help with:
General Questions
- CPM products & services
- Branch locations & hours
- Current rates (loans, savings, certificates, etc.)
- Membership & eligibility
Banking Transactions
- Check your account balances
- View transaction history
- Make transfers between accounts
- Make CPM loan payments
- More features coming soon!
Multilingual Options
- Prefer Spanish?
- ¡No hay problema! Penny is bilingual and ready to assist en español with limited services. Not to worry, we have bilingual live agents ready to assist.