We’re excited to introduce Penny, your always-helpful friendly virtual agent. She’s here to make your CPM banking experience faster, easier, and more convenient than ever before.
Whether it’s the middle of the day or the middle of the night, Penny is available 24/7, 365 days a year to help answer your questions about all things CPM and guide you through a wide range of services.
With Penny, you can skip the wait and get what you need in seconds — whether you are home, at work or on the go!
What can Penny do?
Penny is your virtual assistant, ready to answer questions, guide you through CPM services, and help with everyday banking—anytime, anywhere. She can help with:
General Questions
- CPM products & services
- Branch locations & hours
- Current rates (loans, savings, certificates, etc.)
- Membership & eligibility
Banking Transactions
- Check your account balances
- View transaction history
- Make transfers between accounts
- Make CPM loan payments
- More features coming soon!
Multilingual Options
- Prefer Spanish?
- ¡No hay problema! Penny is bilingual and ready to assist en español with limited services. Not to worry, we have bilingual live agents ready to assist.
Frequently Asked Questions
Anytime, anywhere! Penny is online 24/7, 365 days a year.
You can speak with Penny by calling into our Contact Center. Just give her a call at 800.255.1513. She loves to chat with our members! Soon she will be available to chat with you and answer questions from our website and in online banking.
Yes! Penny can assist with transfers, loan payments, checking balances, and more — all securely.
Penny can help everyone with general questions, such as our branch hours and locations. If you register, she can also help answer questions specific to your CPM relationship. Registering is quite easy. You will just need to provide a few personal verifications then select your 4-digit PIN. Once established, you will be able to conduct banking business with Penny. Please know, this is not your Contact Center Password that is used when you speak to one of our live Contact Center representatives. That is a unique password and can have letters, numbers and even special characters
Absolutely. Penny is powered by secure technology and built with your privacy in mind.
Yes! Penny can provide basic information in Spanish. Not to worry, our live agents will be ready to assist you!
Of course! If Penny can’t help or you’d prefer to speak with a representative, you’ll be routed to a live team member during business hours.