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Contact Center

Monday - Friday 8 am - 6 pm
Saturday 9 am - Noon

Our CPM Federal Credit Union Contact Center is here to assist our members with a wide range of financial needs.

How we can serve you:

  • Answer your account and credit union related questions
  • Resolve your online account issues
  • Help you apply for a loan or credit card
  • Open new Checking, Christmas Club, Share Certificates, and other savings accounts
  • Get you in touch with your local branch
  • Mail a cashiers check
  • Troubleshoot any problems you may have with your accounts
  • Handle concerns, compliments or complaints
  • Accept loan and Visa© credit card payments
  • Transfer funds
  • Block a lost or stolen debit or ATM card
  • Send a wire from your account up to $5,000
  • Agentes disponibles en español
picture of contact center manager, colby tharpe


“At CPM, we’re dedicated to efficiently serve our members to better enrich the financial wellness of our community. Call or email us and allow our representatives to assist you with any questions or concerns you may have.”

Colby Tharpe,
Contact Center Manager

Still need help?

Call us at 800.255.1513 or email us at contactus@cpmfed.com and let us assist you.

Your voice matters! We would appreciate if you took the time to complete our Membership Satisfaction Survey.  It will only take a few moments. Access our SURVEY here.  Again, thank you for your time! At CPM Federal Credit Union we want you to know that to us...Carolina People Matter!