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Upgrade FAQs

In May of 2019, CPM will be upgrading your online and mobile experience and we are super excited to roll this out to our membership. With any upgrade, there is expected downtime. Hopefully, the below FAQs will help guide you through and get you back to banking your way anytime…anywhere!

    1. When will the upgrade happen?
      CPM will begin upgrading your experience starting at 6:00 PM on Friday, May 3rd.

 

    1. How long will the upgrade take?
      We expect your upgrade to take the entire weekend starting at 6:00 PM on Friday, May 3rd .

 

    1. Will I have access to my account during the upgrade?
      CPM anticipates access to CPM Anytime Online Banking , CPM Mobile Banking, PAL and CardNav to be unavailable from 6:00 PM Friday, May 3rd through 8:00 AM Monday, May 6th.

 

    1. Will I be able to check my balance?
      CPM anticipates access to CPM Anytime Online Banking, CPM Mobile Banking, PAL and CardNav to be unavailable from 6:00 PM Friday, May 3rd through 8:00 AM Monday, May 6th. This will include online access, mobile, text banking and telephone. It’s important you check your balances before 6:00 PM on Friday, May 3rd and track any spending or withdrawals.

 

    1. Can I check my balance from an ATM?
      This upgrade will also impact your ability to check your balance at an ATM or by other means including PAL, our telephone banking. It’s important you check your balances before 6:00 PM on Friday, May 3rd and track any spending or withdrawals.

 

    1. Can I get cash during the upgrade period?
      Yes! You can still get cash over the upgrade weekend.

 

    1. Will my debit card still work?
      Yes! Your debit card will continue to work!

 

    1. Will my local branch be open during this upgrade?
      This upgrade needs our full attention! Our branches will be open for normal business until 6:00 PM on Friday, May 3rd however any locations offering Saturday hours will be closed on Saturday, May 4th.

 

    1. Will I be able to call into your Contact Center on Saturday?
      To prepare and ensure we get this upgrade right, our Contact Center will be closed on Saturday May 4th. We will be open until 6:00 PM on Friday May 3rd.

 

    1. What should I expect once the upgrade is complete?
      Access to your accounts using CPM Anytime Online Banking or CPM Mobile Banking will be restored by 8:00 Am Monday May 6th. You will need to reregister and access your accounts from either online or mobile banking . If you are a current PAL user, you will also need to reregister at your first call-in as of May 6th. Follow the simple prompts for registration. We promise it will be easy. All of your information including your Bill Pay payees, history and accounts will be waiting for you. It will only take a few minutes to get you back to banking the way you want to bank.

 

We will have additional FAQs for you to access before May 3rd to help walk you through the upgrade and get ready for your new online experience! Continue to check back, read your emails, follow us on social or stop by and see us!