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Cyber Corner

PLEASE NOTE:
CPM WILL NEVER CALL AND ASK FOR YOUR SOCIAL SECURITY NUMBER OR ACCOUNT LOGIN INFORMATION. DO NOT GIVE OUT ONLINE BANKING OR PERSONAL INFORMATION.

Not All Calls and Texts Can Be Trusted!

Recently there has been an increase in phone and text scams targeting credit union members.

Scammers have recently called and texted CPM members posing as a fraud department, and asked the member to “verify” personal information such as card numbers, online banking information and Social Security numbers stating that there is an unusual charge on their card that they need to verify. The call even appears to come from CPM on caller-ID but the number you see has been spoofed and the call is not from CPM.

CPM WILL NEVER CALL OR TEXT AND ASK FOR YOUR SOCIAL SECURITY NUMBER, ACCOUNT NUMBER, USERNAME, PASSWORD etc.
It is important to be vigilant in protecting yourself. If you provide your information or send money to a scammer, there is often very little we can do to assist you in getting your money back.

Here are a few things to keep in mind if you receive a call or text:

  • NEVER respond to, or click through an unsolicited text related to your accounts. Separately verify the information yourself through a source you trust and can verify as legitimate.
  • NEVER provide your card or PIN number, online banking password, or social security number to anyone on the phone or otherwise.
  • CPM will NEVER call you and request personal information. If such information needs to be verified it can be done in a branch with CPM staff in person.
  • No legitimate caller will ever ask for access to your account for any reason.
  • Do not trust caller ID for calls or texts. Scammers are easily able to change the phone number that shows up on caller ID using commonly available apps. The number of the caller on your screen may not be the number you are speaking with.
  • If you receive a call or text and feel that something is not quite right, do not communicate further, hang up immediately, lookup the company separately, and initiate the call yourself to ensure you are speaking with a legitimate representative.
  • In general, if someone you do not know is unexpectedly calling or texting, you do not owe them any information or a conversation. Protect your personal information from everyone.

If you have responded to a phone or text scam, and you provided any confidential information regarding your banking passwords, PIN numbers or account number, please notify us as soon as possible at 800-255-1513.

Learn more about fraud trends in this quick video

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CPM ROUTING NUMBER: 253279536