CPM anytime FAQs

Your Guide and FAQ for CPM Anytime

Check out our frequently asked questions and troubleshooting below.

Is my user ID case sensitive?
No, your User ID is not case sensitive however please keep in mind, your password is case sensitive.

Why can’t I see my User ID in the mobile app?
For your protection, in February 2016, we released an update to CPM Anytime Mobile Banking. Beginning with this version you have the option to see your masked User ID or switch the User ID you are logging in with. Please be sure you are on the most recent version of our mobile app.

Why am I seeing questions I did not select during enrollment?
Please verify you have entered the correct User ID.

My User ID is correct but I’m still getting questions I did not select?
You may be locked out of Multi-Factor Authentication (MFA). Entering the incorrect answer too many times can cause you to become locked out. Please give us a call at 800.255.1513 for assistance.

Why doesn’t my device remember me and continue to ask me questions?
If you are using both our smart phone and tablet app, switching between the two will prompt for your questions as it currently only remembers one device at a time.

I continue to get the message “We are unable to validate your information. Please try again or for assistance call us at 800.255.1513.” What can I do?
There are several reasons you may be seeing this message.
Here are the most common:

- Wrong password: Please verify you are entering the correct password and try again.
*Remember your password is case sensitive.
- Expired Password: Visit us online at www.cpmfed.com to log in and be prompted to change your password.
- Locked account: If your account is locked due to too many invalid password attempts, you can reset your from the Login page by clicking the “Forgot Password” link found at the bottom.

Enter your User ID and click continue. You will then be prompted to enter a new password.
Passwords must be or limited to:
o Cannot be a password used in the last 365 days
o It must be at least 8 characters but no more than 12 characters
o Contain 4 of 4 (upper case, lower case, number, special character)
o Cannot contain your address, social security number, phone number, or your name
o Cannot contain the word “password”; cannot contain the word “Fiserv”)
o Special characters are allowed however limited to ! # $ * ? @ : - _

Enter your new password and click Submit. The next screen will ask if you want an email or text containing a confirmation code. Choose one of the two options and click Submit.
*NOTE*: Do not chose text unless you have registered your phone in CPM Anytime Online Banking and are currently able to receive text alerts from us. Enter the confirmation code you received via text or email and click Submit.

If you still need assistance or have not received your confirmation code, please contact us at 800.255.1513 for assistance. We recommend checking your spam folder as well.
- If you are accessing from a mobile or tablet device, it is recommended you access the Forgot Password link from your desktop or select “Switch to Desktop View” for easier viewing and task completion.

What happens when my password expires?
Passwords are good for 1 year. When your password expires you will need to log in to online banking from a supported web browser. While logging in with your current password you will be prompted to change your password. Passwords must meet the following criteria:

o Cannot be a password used in the last 365 days
o It must be at least 8 characters but no more than 12 characters
o Contain 4 of 4 ( upper case, lower case, number, special character)
o Cannot contain your address, social security number, phone number, or your name
o Cannot contain the word “password”; cannot contain the word “Fiserv”)
o Special characters are allowed however limited to ! # $ * ? @ : - _

I do not have the option to receive SMS text alerts. How can I sign up?
To register a mobile number for text alerts please login to online banking from a supported web browser and follow these steps:
- Select Access Accounts > CPM Mobile Banking
- Click Add New Device
- Enter your 10-digit mobile number and click Continue
- Check the box for Alerts plus check one other box (such as Mobile Browser) and click Continue
- You will receive a confirmation code by text, enter that code and click Activate
- You are now registered to receive SMS text messages from us.

I have a new cell phone number, how do I update it to receive SMS text alerts?
To register a new mobile number for text alerts please log in to online banking from a supported web browser and follow these steps:
- Select Access Accounts > CPM Mobile Banking
- Select Change my phone number and click Go
- Enter your 10-digit mobile number and click Continue
- Check the box for Alerts plus check one other box (such as Mobile Browser) and click Continue
- You will receive a confirmation code by text, enter that code and click Activate

Ready to get started?