eForms and Forms

CPM looks for ways to offer our members service and value every day. Below are eForms for the requests we receive most often from you! We understand how busy are members are and how challenging it may be for some members to make into a branch to complete certain necessary forms during normal business hours. Just another way we are making it easier to bank anytime, anywhere!

Election form for Overdraft Privilege/Courtesy Pay

CPM has many options available to ensure eligible items are paid from checking accounts. Although Overdraft Privilege/Courtesy Pay is not available on all of our checking accounts, members have a variety of ways to protect their accounts that are qualified for overdraft protection.

Click here to learn more about our checking account options and the benefits of our Overdraft Protection programs. 

Click here to read the Election form disclosures and to fill out the Election form.

Direct Deposit Authorization Form

No need to wait in line. Start your direct deposit today. Click here to access the Direct Deposit Authorization form.

Loan Payoff Request

Consumer Loan Payoff Request by Member
Verbal consumer loan payoff requests are available at no charge by visiting the branch or calling the Contact Center. There is a minimal fee for payoffs that need to be printed on letterhead. Printed payoffs can be requested at the branch, by calling the Contact Center or by filling out the eForm below.

Click here to request a printed consumer loan payoff.  *Note-Payoffs are only provided for a maximum of 30 days from the date of request.

Consumer Loan Payoff Request for Other Financial Institution or Dealer
If you are a Dealer or other Financial Institution requesting a payoff for our member, the following items must be faxed to 843.202.1060, emailed to contactus@cpmfed.com, or mailed to
CPM Federal Credit Union
Attn: Payoff Request
1066 E. Montague Ave,
North Charleston, SC 29405
.
• Request Information
• Borrower Authorization (Signed by Member)

Mortgage/Real Estate Payoff Request
A verbal request to simply payoff the loan can be provided to the member over the phone or in a branch at any time. If you are refinancing the balance owed on a Mortgage or Home Equity Line of Credit, an official request and Signed Borrower Authorization must be provided in writing to CPM Federal Credit Union. 

Disputes

Credit Card Disputes
Credit card disputes can be completed online at www.gotomycard.com

ATM/Debit Card Disputes

Fraudulent Charge
Click on the link below and fill out the eForms provided. The information will be directed to our Electronics Services department so they can investigate the charge. Please allow up to 48 hours for the charges to be examined. A member of the Electronic Services department will contact you upon completion of examination. Charges can be disputed for 60 days from date of statement that shows transaction. The card will be blocked from any new transactions once the fraud dispute forms are received.

Click here for Debit card Fraudulent Dispute form and Cardholder Letter for Fraudulent Disputes..

Non-Fraudulent Charge
Please use these forms to dispute non-fraudulent charges (i.e. double posting, ATM incorrect disbursement, service dispute, etc.). Charges can be disputed for 60 days from date of statement that shows transaction.

Click here for Debit card Non-Fraudulent Dispute form and Cardholder Letter for Non-Fraudulent disputes.

Other Disputes
Did you find another type of transaction on your account that you are questioning? Please visit your local branch or contact us at 800.255.1513.

Marketing Opt in/Opt out form

Our Marketing Department strives to keep our members aware of our newest products and services, rate changes and/or recent alerts via occasional emails. If you would like to change your preferences regarding these informative emails, please use the form below.

Click here to Opt in/Opt out of Marketing alerts.

Travel Notification

Traveling? You don’t have to wait to let us know. Fill out the Travel Notification below at your earliest convenience and drop it by your local branch. The information will be entered into the system so the use of your debit or credit card will be seamless. Notification forms will only be processed during business hours.  

Here are a few reminders regarding use of your card when traveling:

♦ Complete a Travel Notification at least 3 days prior to traveling.
♦ Take more than one form of payment with you.
♦ Use a credit card for auto rentals or hotel reservations, when possible.
♦ Keep the number for blocking a lost/stolen debit card with you.
     • 800.255.1513 during normal business hours
     • 888.241.2510 after hours
     • 909.941.1398 when traveling internationally
♦ If your card suddenly stops working
     • Call 888.241.2440 after hours to see if card has been blocked for suspected fraud.

Click here to print out a Travel Notification form. You may also call our Contact Center during normal business hours to complete a travel notification.